Privacy Policy
Travwings Private Limited
Website: www.travwings.in
Last updated: [05-02-2026]
1. Introduction
Travwings Private Limited (“Travwings”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our website www.travwings.in or book flight tickets through us.
By using our website or services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a) Personal Information
- Full name
- Date of birth
- Gender
- Contact details (email address, phone number)
- Passport details (for international travel)
- Government-issued ID details (where required)
- Frequent flyer details (if provided)
b) Payment Information
- Transaction details
- Payment method information
(Note: We do not store card, UPI, or banking credentials. Payments are processed through secure third-party payment gateways.)
c) Technical & Usage Information
- IP address
- Browser type and device information
- Website usage data
- Cookies and similar tracking technologies
3. Purpose of Information Collection
We collect and use your information to:
- Process flight bookings and issue tickets
- Share booking details with airlines and service providers
- Communicate booking confirmations, changes, or cancellations
- Process refunds and handle customer support requests
- Improve website performance and user experience
- Comply with legal, regulatory, and security requirements
- Prevent fraud and unauthorized transactions
4. Sharing of Information
We may share your information with:
- Airlines and airline reservation systems
- Payment gateways and banking partners
- Government or regulatory authorities when required by law
- Technology service providers supporting our website and systems
We do not sell or rent your personal data to third parties.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality
- Analyze website traffic and usage patterns
- Improve user experience
You can manage or disable cookies through your browser settings; however, some features of the website may not function properly.
6. Data Security
Travwings implements reasonable technical and organizational security measures to protect your personal data against:
- Unauthorized access
- Loss
- Misuse
- Alteration
While we strive to protect your information, no method of data transmission over the internet is completely secure.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill booking and service purposes
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Once data is no longer required, it is securely deleted or anonymized.
8. User Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate or incomplete data
- Withdraw consent (subject to legal and contractual obligations)
- Request deletion of personal data, where applicable
Requests can be made by contacting us using the details provided below.
9. Third-Party Websites
Our website may contain links to third-party websites. Travwings is not responsible for the privacy practices or content of such websites. We encourage users to review their privacy policies separately.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Legal Compliance
This Privacy Policy is governed by applicable Indian laws, including:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
12. Changes to This Privacy Policy
Travwings reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last updated” date.
Continued use of the website constitutes acceptance of the revised Privacy Policy.
13. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy, please contact:
Travwings Private Limited
Website: www.travwings.in
Email: info@travwings.in
Phone: +91-8125470095, +91-8978286710
